REFUND AND RETURN POLICY

Refunds are issued only under special circumstances. The invoice we sent out must be included in order to obtain a refund. A full refund will then be issued to the cardholder, once our customer support has processed the request.

When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments. You may return or exchange a unopened / unused product or service purchased from this Web Site within 30 days from the order date for a full refund of the purchase price, minus shipping, handling, gift wrap, and a $6.95 restocking fee per product.

Customer service can be reached Monday-Friday 9am EST- 5pm EST at 855-821-6615 to facilitate providing a RMA# and refund. Certain jurisdictions may provide additional statutory rights. Nothing herein is meant to limit your return or cancellation rights under local law.

Returns Dept.

Keoni
PO Box 65460
Salt Lake City, UT 84165